Shipping policy

At Curtain Haven, we carefully prepare each order to ensure it arrives safely and beautifully.

Processing Time

  • Orders are processed within 2–5 business days
  • Custom orders may take 5–10 business days to produce

Shipping Time

We offer free worldwide shipping.

Estimated delivery time:

  • 7–10 business days (depending on location)

Shipping Carriers

We may use trusted carriers such as:

  • UPS
  • DHL
  • EMS
  • Local postal services

Tracking Information

Once your order ships:

  • You will receive a tracking number via email
  • Tracking updates may take 1–3 days to appear

Customs & Duties

International orders may be subject to:

  • Customs duties
  • Import taxes

These charges are the responsibility of the customer.

Delays

Delays may occur due to:

  • Weather conditions
  • Customs clearance
  • High seasonal demand

We appreciate your patience and understanding.

Incorrect Address

Please ensure your shipping address is correct.
We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Stolen Packages

If your package is lost or stolen: