Matcha Linen Sheer Curtains

At Curtain Haven, we believe your home should feel calm, comfortable, and beautifully yours. If your purchase doesn’t meet your expectations, we’re here to help.

Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return:

• The item must be unused, unwashed, and in its original condition
• The item must be in its original packaging
• Proof of purchase is required (order confirmation or receipt)

Custom-made or personalized curtains are non-refundable, unless they arrive damaged or defective.

Non-Returnable Items

• Custom-sized or made-to-order curtains
• Used, washed, or altered items
• Clearance or final sale items (if applicable)

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect:

• Please contact us within 7 days of delivery
• Include photos or videos showing the issue
• We will offer a replacement or full refund at no additional cost

Return Process

1. Contact us at support@curtainhaven.store
2. Provide your order number and reason for return
3. Our team will provide return instructions and address
4. Ship the item back using a trackable shipping method

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once we receive and inspect your return:

• Approved refunds will be processed within 5–10 business days
• Refunds will be issued to your original payment method

Please note:

• Shipping fees are non-refundable
• Processing time may vary depending on your bank

Exchanges

We do not offer direct exchanges.
If you need a different size or style, please place a new order and request a return for the original item.

Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your credit card company
• Contact your bank

If the issue persists, contact us at support@curtainhaven.store